Privacy Policy
Last updated April 03, 2024
1. Data Collection
We collect personal information to enhance your experience with our services. This data includes:
- Personal Information: Name, email, phone number, and other contact details.
- Usage Data: Collected through Google Tags, including IP address, browser type, operating system, and how you interact with our website.
- Communications: Emails, support requests, live chat interactions, and feedback.
2. Use of Data
We use your personal data to:
- Deliver custom software development services.
- Personalize user experience and improve site performance using Google Tags.
- Provide real-time support through third-party live chat.
- Analyze website traffic to improve service offerings.
3. Third-Party Services
We may share your data with trusted third parties for services, including:
- Google Tags: To track user behavior and enhance browsing experience.
- Live Chat Providers: For real-time support and interaction with our team.
4. Cookies
We use cookies to:
- Track site usage via Google Tags.
- Enable third-party live chat services.
5. Data Security
We implement industry-standard security measures to protect your data. While we strive to secure your personal information, no system can guarantee complete protection.
6. Your Rights
You have the right to:
- Deletion: Request data deletion, subject to legal obligations.
- Restriction: Request restricted processing of your data.
- Objection: Object to certain uses of your data, such as marketing.
7. Updates to the Privacy Policy
We may update this policy periodically. Changes will be posted on this page, and significant updates will be communicated via email or website notification.
Terms and Conditions
1. Acceptance of Terms
By using our website, you agree to these terms. If you do not agree, please stop using the site.
2. Intellectual Property
All content on our website, including text, images, software, and digital products, is owned by nPlus Technologies or is licensed to us. You may not copy or distribute this content without our permission.
3. Service Availability
We aim to provide uninterrupted services but do not guarantee availability at all times. We reserve the right to modify or discontinue services without prior notice.
4. User Responsibilities
Users must use our services only for lawful purposes. You agree not to interfere with the website’s functionality or violate the rights of others.
5. Limitation of Liability
nPlus Technologies is not responsible for indirect or consequential damages arising from your use of our website or services.
6. Governing Law
These terms are governed by the laws of India. Any disputes will be resolved in the courts of India.
Return Policy
1. Non-Applicable for Services
As a custom software development company, our services are tailored to your specific requirements. Once a project has started, no returns will be accepted for completed work or delivered services.
Refund Policy
1. Refund Eligibility
Refunds may only be issued in cases where:
- The agreed service was not delivered.
- Non-fulfillment of project deliverables.
- Work has not yet commenced.
2. Non-Refundable Services
Refunds will not be issued for:
- Custom software development is already in progress.
- Completed services or deliverables.
- Subscription services after the cancellation period.
3. Refund Process
To request a refund, contact us within 30 days of service delivery. Refunds will be processed within 14 business days of approval.
Cancellation Policy
1. Service Cancellation
You may cancel services by giving us written notice at least 14 days before the next billing cycle or project milestone.
2. Early Termination
If a project is terminated before completion, you will be billed for work completed up to the cancellation date.
3. No Refund for Cancellations
Once service initiation or subscription renewal occurs, cancellations are not eligible for a refund.
Additional Policies
1. Notifications
Admins will be notified of key events, such as driver document expiry or subscription renewals, ensuring uninterrupted service.
2. Admin Control
Admins will have control over back-end functionalities, including role assignment and permission settings for sub-admins, and management of Google Tag and live chat services for data tracking and real-time support.
3. Real-Time Support
Our third-party live chat services provide instant support, addressing any queries or technical issues promptly.
4. Data Transparency
Admins can access and extract transaction reports, including completed, canceled, or rejected projects, providing full transparency and control over project progress.
This version now reflects the fact that your website does not handle payment transactions, while still including your use of Google Tags and third-party live chat services. Let me know if you'd like any further adjustments!